Return policy

Contact us via the contact form and state your order number. We will help you getting a return adress label if you require one. We really appreciate it if you explain why you want to return or replace the product. Your information helps us making the products better.

We ask that you return the overshoes to us, in their original condition and with the original packaging and labels, within 14 days of receipt. On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 30 days.

On return of your goods you may request replacement products, we will despatch these to you subject to availability. Your original order will be refunded and a new order placed this allows complete traceability of your orders.

Always contact us via the contact form before returning overshoes. We do not take responsibility for products lost in return shipping.

Faulty returns

For Faulty or incorrect items please contact us via the contact form to arrange their return upon receipt we will either refund in full or despatch an alternative.

Further questions on returns

Please contact us via the contact form or http://www.facebook.com/fredandmatt.